In which Rackspace have Fanatical Support

Paul to Rackspace Support


Sad times - we must part with you, Rackspace. It's not you, it's us. We've... we've found someone cheaper.

This serves as our 30 days notice for full account closure.

Thank you!
Ben at Rackspace Support to Paul

But Paul,

We'll miss you, all of us, Mari-Lou, Alison, Paul D. Is there not something we can do:

Perhaps offer you something in the Cloud?:

Maybe make you a mix tape?

Mari-Lou is off this week, I'll have to break to the news to her when she is back.

Alas on the 29th of September you will part from your device for good.

I hope your new provider can give you everything you need and you find they cannot, we will welcome you back with open arms.

Thanks for the memories

Ben and your support team
(on behalf of Mari-Lou)
Paul to Ben at Rackspace Support

Ben - you're breaking my heart. I'm a sucker for a mixtape.

But it's not as simple as that;

Sing along to this:


I've heard there was a secret box
That Paul C rooted, and it pleased the Hoop
But you don't really care for Ubuntu, do you?
It goes like this; the PHP, the lisp
The minor updates, the email lists,
The baffled techie composing, Hallelujah

Hallelujah, Hallelujah
Hallelujah, Hallelujah

Your support was strong but we needed proof
We saw a competitor bathing on the roof
Her invoices, in the moonlight, overthrew us
She tied us to a bespoke contract,
With Ubuntu support and a VPS rack,
And from our lips she drew the Hallelujah

Hallelujah, Hallelujah
Hallelujah, Hallelujah

Maybe I've been here before
I know your support, I've seen ping scores
I used to host alone before I knew you
I've seen your awards in the Sunday Times
You've saved our arses a thousand times
Despite our cold and proprietary CMS solution.

Hallelujah, Hallelujah
Hallelujah, Hallelujah

There was a time you'd let me know
What was real and going on in Ubuntu
But now you never show it to me do you?

And remember when we moved to you?
Your Fanatical Support was moving too
And every ticket we resolved was hallelujah

Hallelujah, Hallelujah
Hallelujah, Hallelujah

Maybe there's a cloud for us too
But all I ever learned from Mari-Lou
Was how to resolve technical issues with Ubuntu
It's not a cry you can shout to Rack
It's not like the contract covered that
It's a cold and it's a broken hallelujah

Hallelujah, Hallelujah
Hallelujah, Hallelujah...
Ben at Rackspace Support to Paul


The sheer awesomeness of this update has to be rewarded.

Something will be working its way to you in the post over the next few days.

On behalf of everyone here - thank you for providing this epic entertainment.

This will go down in Rackspace history.


A few days later....

Bag of swag from Rackspace

That's a stress reliever (we think), an LED bouncy ball, a pen, and what's on that CDR?

CDR Playlist

Wuvoo, Rackspace.